Good to know
Shipping & returns
Everything we send is packed by hand in Cape Town and tracked to your door.
Dispatch
Orders placed before 2pm on a working day are packed the same day and handed to the courier within 48 hours. You'll receive an email as soon as your parcel leaves the studio.
Delivery options
Standard courier arrives in 2–4 working days nationwide, express courier in 1–2 working days to main centres, and Pudo locker delivery in 2–4 working days. We'll WhatsApp you tracking details as soon as your order is on its way.
Tracking
Every parcel is couriered with a tracking number. Once it's assigned, it appears on your order — use the Track Order page with your order number and email at any time, day or night.
Missed deliveries
Couriers attempt delivery twice. If nobody is available, the parcel is held at the nearest depot and we'll WhatsApp you the details so you can arrange collection or a redelivery.
Legal
Returns & Refunds
Effective Date: 3 September 2026 · Last Updated: 3 September 2026
At Tee Boutique, we want you to be happy with your purchase. This policy explains how returns, exchanges, and refunds work while preserving your rights under applicable South African law.
Returns
If you are not completely satisfied with your purchase, we accept returns where:
- the return request is submitted within 7 days of delivery;
- the item is unworn and unused;
- the item remains in its original condition;
- all original tags and labels are attached;
- the item has not been washed, damaged or altered;
- the item remains suitable for resale (unless defective).
This does not affect defective or incorrectly supplied goods.
How to Request a Return
Contact us before sending anything back. Email: teesboutique08@outlook.com · WhatsApp: +27 69 389 5694. Please provide:
- your order number;
- your name;
- the item you wish to return;
- the reason for the return; and
- photographs where relevant.
We will provide return instructions and, once received, all items are subject to inspection. Please note the customer is responsible for the cost of returning the item to Tee Boutique. Where we supplied an incorrect or defective item we will bear the return cost — we will arrange or reimburse the appropriate return delivery.
Exchanges
Where stock is available, we may offer an exchange for another size, colour or item of equivalent value. Exchanges are subject to stock availability. If the replacement item costs more, the difference may be payable.
Sale Items
No refunds on sale items — store credit will be offered.
Defective Products
If you believe your item is defective, contact us as soon as possible. Please provide your order number, photographs or video where possible, and a description of the issue. Where an item is defective, Tee Boutique will provide a solution which may include repair, replacement or store credit depending on the circumstances.
Incorrect Item
If we sent you the wrong item, please contact us as soon as possible. We will arrange an appropriate remedy, which may include return of the incorrect item and delivery of the correct item, or a refund where appropriate.
Refunds
Approved refunds will generally be processed using the original payment method where reasonably possible within 7 days of receipt of the item. Processing times may depend on the payment provider or financial institution — please allow up to 10 business days. Tee Boutique will not unreasonably delay a refund once the applicable refund obligation has arisen.
Returns We May Refuse
Normal wear and tear, or where an item:
- has been worn, washed, stained, altered or damaged;
- has been exposed to perfume, makeup, deodorant or other substances affecting resaleability;
- is missing material components; or
- is otherwise no longer reasonably suitable for resale.
Contact Us
- Tee Boutique
- Cape Town, South Africa
- Email: teesboutique08@outlook.com
- WhatsApp: +27 69 389 5694